Eligible items* purchased directly from Waggle may be returned or exchanged within 45 days of purchase delivery. Items must be unworn, unused, and in original conditions with all original tags attached. All returns and exchanges are subject to inspection before being approved and processed. An order confirmation or receipt is required for all returns and exchanges. Refunds are issued to the original form of payment. Please remember, it can take time for your bank or credit card company to process and post the refund to your account.

*Items that are ineligible for returns and exchanges: Men's Caddie Boxer Briefs, Men's Thermal Base Layer Pants, Wavelength Quarter Socks

If you receive defective or damaged product, please notify us immediately by contacting support at support@getyourwaggleon.com or visiting your local Waggle store.

Online:

START AN ONLINE ORDER RETURN OR EXCHANGE: RETURN PORTAL

Online purchases may be returned or exchanged through the return portal or returned in-store. Exchanges submitted through the return portal are free for orders shipped within the United States. Returns submitted through the return portal are subject to a $6.00 handling fee for orders shipped within the United States. In addition to requiring proof of order, the return portal requires the zip code of where the purchase was shipped to. Exchanges and returns are processed upon the receipt of the returned items.

Orders within Canada and all other international orders must cover the cost of shipping for returns and exchanges. Please kindly include a note indicating how you would like us to handle the order.

Notice of EU & EFTA Right of Withdrawal: 

If you are a consumer located in the European Union, Norway, Iceland, or Liechtenstein, you have the right to withdraw your purchase within 14 days of receiving your order within given reason.

To withdraw, use the withdrawal form on our website https://getyourwaggleon.com/pages/withdrawal-form or contact our Support team at support@getyourwaggleon.com. After submitting your withdrawal request, you will receive a confirmation email; you are not required to create an account or log in to submit a withdrawal request. 

If you withdraw from your purchase, we will issue a refund for the full purchase price, including the delivery cost associated with your original order, within 14 days of receiving your returned items (or proof you have sent them back). Refunds will be issued to your original payment method unless otherwise agreed upon by you and us in writing. We may withhold the refund until we have received the returned goods or you have provided evidence of having sent them back, whichever is earlier.

You must send the items to us without undue delay and no later than 14 days from the date you notify us of your withdrawal. You are responsible for the cost of return shipping. Items should be returned in their original condition. You may handle or try on items as you would in a store, but you may be held responsible for any decrease in value resulting from handling beyond what is necessary to check the fit, nature, and characteristics of the product.

The right of withdrawal does not apply to sealed underwear or socks packages that have been opened after delivery, where return is not possible for hygiene reasons.

For questions, please contact our Support team at support@getyourwaggleon.com

In-Store:

Returns made in-store do not incur a handling fee. Items purchased in-store cannot be returned or exchanged through the online return portal.