FAQ
Where does “Waggle” come from?
Waggle is a golf term that describes a golfer’s pre-shot routine. And around here, we believe your apparel should be just as unique. For the full origin story, header over to our Fringe Thoughts blog.
Do you have any retail stores where I can shop in-person?
Sure do! Our current retail stores are located in Southlake, Texas and Maple Grove, Minnesota. Check our Stores page for updated hours and directions.
Do you sell wholesale?
Absolutely. Visit our Wholesale page for all the info you need to get in touch with our team.
Do you do custom orders?
At this time, large quantity custom orders are considered on a case-by-case basis. For more information, email our team at orders@getyourwaggleon.com.
Will you sponsor my event or make a product donation?
As much as we’d love to be able to support every great cause, limited resources and a high number of inquiries require us to be extremely selective with event partnerships and donations. If you are interested in requesting sponsorship, please email marketing@getyourwaggleon.com and our team will evaluate from there.
Where can I review your privacy policy?
Our privacy policy is linked here.
How does your apparel fit?
Our apparel is athletic fit and runs true to size. Hats are one-size-fits all. You can refer to our size chart for more specifics!
How do I figure out what size I wear?
Our apparel is athletic fit and runs true to size. Hats are one-size-fits all. You can refer to our size chart for more specifics!
How do your hats fit?
Our current offering includes mid-profile and low-profile hat styles. Both fit head sizes up to 7 ¾!
Do you restock your designs?
It depends! We’re constantly creating new designs to cycle into the line and many do not return once they are sold out. That said, we do restock a select amount of best sellers. If something you love is showing as out of stock, click “Email me when available” to get on our notify list.
How will I know if/when the product I want is back in stock?
If you click “Email me when available” on the product page, we will send you a heads up as soon as the product is back in stock.
Do you sell gift cards?
Yes, digital gift cards are available for purchase here.
How should I wash my apparel?
While every product page and garment will come with specific wash instructions, our general recommendation for all apparel is to machine wash cold and hang/air dry. For hats, we recommend hand washing with warm water and gently spot treating with drops of laundry detergent or stain remover.
How do I clean my Waggle hat?
To clean your Waggle hat, we recommend hand washing with warm water and gently spot treating with drops of laundry detergent or stain remover. Air dry.
How can I check the status of my order?
In addition to your email confirmation, you can check the status of any past or current orders once you have created an account using the My Account page.
How do I view my purchase history?
After setting up an account login with your email address, your purchase history can be viewed using the My Account page.
Who do I contact if I have a question about my order?
For any order questions or issues, please email support@getyourwaggleon.com with your order number and they will be able to assist!
How do I make a change to my order?
For any order changes, please email support@getyourwaggleon.com with your order number.
How do I apply a discount code to my order?
Discount codes can be added to your order using the “Discount Code or Gift Card” field on the Checkout page.
How do I use a gift card to pay for my order?
Gift cards can be applied to your order using the “Discount Code or Gift Card” field on the Checkout page.
What payment methods do you accept?
All your usuals! Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Meta Pay and Diners Club. We also offer additional payment options such as Sezzle and Paypal.
Can I order online and pick up at one of your retail locations?
At this time, store pick-up is not available for online orders.
Do you offer group/large order discounts?
Yes, we offer special discounted pricing for group orders of 8 or more. For more information, contact our team at orders@getyourwaggleon.com.
Do you offer a military discount?
Yes, discount codes for active-duty and veteran service members are available upon request! Please reach out to support@getyourwaggleon.com for more information.
Do you offer free shipping?
Free ground shipping is provided for all U.S. orders over $100.
Where do you orders ship from?
All orders ship direct from our warehouse in Saint Paul, Minnesota.
What shipment options are available?
We offer USPS Standard (3-5 business days), UPS 2nd Day Air, UPS Ground and UPS Next Day Air.
How long after my order is placed will it ship out from your warehouse?
Please allow up to 2 business days (Monday-Friday) for your order to be shipped.
Do you ship internationally?
Yes! Please note that if the order is above $400, the customer is responsible for paying any additional taxes and duties.
How do I track my shipment?
We will send you an email once your order has shipped. This email will contain tracking information for your shipment.
What should I do if my order arrives damaged?
Please contact us at support@getyourwaggleon.com if you believe the contents of the package were damaged during shipping and we will file an insurance claim.
What should I do if my order never arrived?
Please contact us at support@getyourwaggleon.com if your order never arrived and we will file an insurance claim.
What is your return policy?
We have a 45-day return and exchange policy. All exchanges are free for orders shipped in the United States. A $6.00 handling fee will be deducted for all returns. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. To initiate a return/exchange or learn more about our policy, please visit our Refund Policy (Returns & Exchanges) page.
Do you offer returns and exchanges on international orders?
Yes. Please note that the customer is responsible for paying the shipping cost to send the item back to us.
How do I return my item?
To initiate a return/exchange or learn more about our policy, please visit our Returns & Exchanges page.
What are my return options?
We accept both returns and exchanges. When initiating a return, you have the option to credit your original payment method or receive store credit (returned funds will come in the form of a gift card).
Do you offer free returns?
A $6.00 handling fee will be deducted for all returns. Exchanges are free for all orders shipped in the United States.
When will my return be processed?
Once we receive your return or exchange, we will inspect the product to make sure it is in unworn and undamaged condition. At this time, your return payment will be processed or your exchange will be initiated (we will send a tracking notification when your requested exchange item has shipped). For returns, please remember that it can take time for your bank or credit card company to post the refund to your account.
Can I return or exchange an item at one of your retail locations?
Yes, please bring in your item as well as the order number, and our team will help you process a return or exchange.
What if my item arrives damaged?
Please inspect your order upon reception. If your product is damaged or defective, please contact us at support@getyourwaggleon.com. Our team will ask you to provide images so that we can evaluate the issue and make it right.
How do I return something I received as a gift?
Gifts can be returned for store credit (in the form of a gift card). Please note that to return or exchange a gifted item, you will need the original order number.