FAQ
Where does “Waggle” come from?
A waggle is a golfer’s unique club movement above the ball before taking a shot. It inspired our name and our approach to creating apparel that celebrates the interests and passions that make each of us unique. Read more on our About Us page.
Where can I shop Waggle in person?
Our Waggle stores are located in Minnesota and Iowa. Visit our Stores page for locations, current hours and directions. You can also find Waggle at major and specialty retailers or a golf course near you.
Can I order online and pick up in store?
Yep! In-store pickup is available for most products. If your items are in stock at a Waggle store near you, simply choose pickup at checkout and select your preferred location. We’ll email you as soon as your order is ready.
Is there a Waggle app?
We sure do. Download the Waggle app on the App Store or Google Play for easy access to all things Waggle—including early access to new releases and special collections, app-only offers, easy browsing and fast, secure checkout.
How do I sign up for Waggle Rewards?
Joining Waggle Rewards is free and anyone can join! Anyone with an account is automatically enrolled. To create an account, click here and follow the prompts.
What options do you have for businesses, teams and groups?
We have a few ways to get your Waggle on:
- Wholesale: Purchase Waggle products to sell through your retail store, golf course or other business. Connect with our Wholesale team to get started.
- Custom apparel: Choose from fully custom apparel designed from the ground up for your business, team or group—or add your logo to select logo-ready Waggle styles. Explore Custom Apparel to compare your options and submit an inquiry.
- Group orders: Outfitting a bachelor party, golf trip or other group with existing Waggle gear? Special pricing may be available on qualifying orders. View Group Order details to learn more.
How do I submit a sponsorship or donation request?
We love supporting our community whenever we can. While we aren’t able to accommodate every request, we invite you to submit our Community Event Support Form for consideration by our team.
How can I work with Waggle as a creator or athlete?
We partner with a select group of creators and athletes who align with the Waggle brand. If that sounds like you, submit our Creator and Athlete Application. If we see a potential opportunity to work together, a member of our team will be in touch.
Where can I review your privacy policy?
You can review our Privacy Policy here.
How do I know which size to order?
Our apparel generally runs true to size. Our hats are available in a variety of profiles, with options for both adults and youth. Use our Size Chart to compare measurements and find your best fit. If you’re between sizes, we recommend choosing the larger option.
You can also find style-specific details, including fit and fabric, under “Product Features” on each product page.
Do you restock sold-out designs?
Sometimes! We’re always creating new designs, and many won’t return once they sell out. If your favorite is unavailable, select “Email me when available” on the product page to be notified if it returns.
Do you sell gift cards?
Yep! Digital Waggle gift cards are available for purchase online, and physical gift cards can be purchased at any Waggle store.
How should I care for my Waggle products?
You can find style-specific care guidance under “Wash Instructions” on each product page or on the garment’s care label.
To keep your favorite Waggle hat looking its best, hand wash it with warm water and gently spot treat any areas that need attention with a few drops of laundry detergent or stain remover. Avoid soaking or heavy scrubbing, and always air dry to help maintain its fit and shape.
How can I check my order status or purchase history?
If you checked out while signed in to your Waggle account, you can view your order status and purchase history on the My Account page.
If you checked out while signed in to your Shop account, you can view your order status within your Shop app.
If you checked out as a guest, use the link in your order confirmation email to view your order status.
You will also always receive an email confirming your order has shipped.
Who should I contact with a question or change my order?
Email support@getyourwaggleon.com with your order number, or call us at 651-313-5961 between 8 a.m. and 4 p.m. CT. Our team typically responds within two business days, though response times may be longer during holidays and major sales.
What payment methods do you accept?
All the usuals! Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Meta Pay and Diners Club. We also offer additional payment options such as Sezzle and PayPal.
How can I check my Waggle gift card balance?
For a digital gift card, select “View Gift Card Balance” in the email you received. For a physical gift card, contact Customer Service or visit your local Waggle store. Waggle gift cards never expire.
Do you offer a military or first responder discount?
We proudly offer a 15% service discount to current and former military members and first responders through GovX.
Can I use more than one discount code on an order?
Only one discount code may be used per order, and Waggle Rewards cannot be combined with another discount code. The largest discount will be applied. Rewards may still be redeemed during eligible sales online and at select Waggle stores.
How do I get free shipping?
Orders shipping within the U.S. or Canada qualify for free shipping when the order subtotal is over $100 USD after all discounts and promotional codes have been applied.
What shipping options are available?
We offer USPS, UPS Ground and UPS Next Day Air. Available options will be shown at checkout.
How quickly will my order ship?
Please allow up to two business days, Monday through Friday, for your order to ship.
Expedited orders are picked up by carriers at designated times throughout the day. Orders placed later in the day may not ship until the following business day, so delivery dates shown at checkout are estimates and cannot be guaranteed.
Do you ship internationally?
Yes! We offer standard international shipping. For orders over $200 USD, customers are responsible for any applicable taxes and duties. Faster shipping options are not currently available for international orders.
How can I track my shipment?
You’ll receive an order confirmation email after placing your order, followed by a second email with tracking information once it ships.
My package is delayed or missing. What should I do?
We’re happy to help! Email contact Customer Service with your order number, and our team will look into it.
Do you ship to P.O. Boxes or military addresses?
Yep! We ship to both P.O. boxes and military addresses via USPS.
What is your return and exchange policy?
We accept eligible returns and exchanges within 45 days. Visit our Returns & Exchanges page to review the full policy or get started.
For international returns, you’ll need to arrange and cover the cost of shipping your return or exchange back to us.
Please send your return to: Waggle 3100 101st Ave NE, Suite 110. Blaine, MN 55449
Include a note inside the package with:
Name
Order number
Email address
Refund or exchange
If exchanging: requested item/size
Once received, we will follow-up via email.
How can I return or exchange an item?
Eligible items purchased directly from Waggle can be returned or exchanged within 45 days of delivery. Online purchases can be returned or exchanged through our online Return Portal or at a Waggle store. Items purchased in-store must be returned or exchanged at a Waggle store.
Visit Returns & Exchanges to review eligibility and fees or start an online return or exchange.
When will my return or exchange be processed?
Eligible returns and exchanges are processed once the items have been received and inspected. Once approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or credit card company.
What are my return options?
We accept both returns and exchanges When initiating a return, you have the option to credit your original payment method or receive store credit (returned funds will come in the form of a gift card).
How do I return something I received as a gift?
Gift returns are issued as a Waggle gift card. You’ll need a gift receipt or the order number to return or exchange the item.
What are my return options?
For eligible returns, you can choose to receive a refund to your original payment method or store credit.
If you choose store credit, you’ll receive a digital gift card via the email address associated with your order once your return has been received and processed.
What if my item arrives damaged?
Please inspect your order upon reception. If your product is damaged or defective, please contact us at support@getyourwaggleon.com. Our team may ask you to provide images so that we can evaluate the issue and make it right.